CLASS: SVC0003
Problem Management Best Practices

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This class focuses on successful problem management, escalation and remediation best practices, with a step-by-step problem identification, documentation, assignment, escalation, and communication and remediation process for effective, efficient service delivery.

Class Length: 24 min

Required Tasks

Video
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Task Length:
7 min

Problem Management Best Practices

Presenters:
SPC International
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Document
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Task Length:
1 min

Service Desk Incident Management and Escalation Process

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Document
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N/A
Task Length:
1 min

Problem Management Best Practices

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Test
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Task Length:
15 min

Problem Management Best Practices

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