CLASS: SVC0005
NOC Operations Best Practices

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This class focuses on the function of the NOC and its role in the service delivery process. Topics include effective NOC design, tools and technology requirements, roles and responsibilities of NOC staff, NOC staff day-to-day procedures, telephone and email communication standards, SLA guidelines and client on-boarding best practices.

Class Length: 24 min

Required Tasks

Video
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Task Length:
6 min

NOC Operations Best Practices

Presenters:
SPC International
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Document
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Task Length:
1 min

3rd Party Service Desk Incident Management Process

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Document
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Task Length:
1 min

Service Desk Incident Management and Escalation Process

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Document
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Task Length:
1 min

NOC Operations Best Practices

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Test
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Task Length:
15 min

NOC Operations Best Practices

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