CLASS: SVC0007
How to Effectively On-Board New Managed Services Clients

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This class focuses on developing and implementing an effective, efficient on-boarding process for new managed services clients. Once the decision has been made to begin service delivery for a new client, you must execute an effective, efficient on-boarding process in order to meet client and end user expectations and facilitate future service. A poorly designed and executed on-boarding process will quickly erode client and end user confidence and satisfaction and increase service delivery difficulty and cost. No matter how you slice it, this is not the way to begin a new client relationship.

Class Length: 23 min

Required Tasks

Video
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6 min

How to Effectively On-Board New Managed Services Clients

Presenters:
SPC International
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Document
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1 min

New Client On Boarding Checklist

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Document
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1 min

How to Effectively On-Board New Managed Services Clients

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Test
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Task Length:
15 min

How to Effectively On-Board New Managed Services Clients

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