CLASS: SVC0008
Service Dispatch Best Practices

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This class focuses on one of the most critical activities for service delivery profitability - the dispatch function. Proper management and scheduling of billable resources will increase utilization, profitability and client satisfaction. This class covers best practices for proactive remote maintenance support, reactive and scheduled onsite services, dispatch management of technical resources, and effective communication techniques between all affected parties to maintain SLAs and client satisfaction.

Class Length: 32 min

Required Tasks

Video
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Task Length:
13 min

Service Dispatch Best Practices

Presenters:
SPC International
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Document
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Task Length:
1 min

3rd Party Service Desk Incident Management Process

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Document
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Task Length:
1 min

Service Desk Incident Management and Escalation Process

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Document
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Task Length:
1 min

Service Dispatch Best Practices

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Document
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N/A
Task Length:
1 min

Incident Management Service Desk Workflows and Alerting

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Test
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Task Length:
15 min

Service Dispatch Best Practices

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