CLASS: SVC0015
How to Use Surveys Effectively to Increase Client Satisfaction

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This class cuts through the clutter and shows you how you can leverage customer survey and benchmarking tools to secure your current clients – and successfully attract new ones. Most service providers believe they are doing a good job for their clients...until the clients stop doing business with them. Have you ever been blind-sided by a long-term or solid client leaving you for a competitor? Have you had a promising new account mysteriously drift away after just one or two engagements? Would you like to improve service delivery, increase client satisfaction and work to secure clients for life? This class shows you how to take advantage of properly constructed and executed surveys to help increase your clients’ satisfaction with your services and improve your service delivery effectiveness.

Class Length: 33 min

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How to Use Surveys Effectively to Increase Client Satisfaction and Continually Improve Service Delivery

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SPC International
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Client Satisfaction Survey Examples

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How to Use Surveys Effectively to Increase Client Satisfaction

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Pre-Sales User Experience Survey

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How to Use Surveys Effectively to Increase Client Satisfaction and Continually Improve Your Service Delivery

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