CLASS: UNI0001
The Business Case for Unified Communications Services

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This class focuses on the business case for adding and integrating Unified Communications Services into a Solution Provider's deliverables.

Unified Communications signifies a set of technologies combining hardware and software assets to provide a consistent, unified user interface and experience across multiple communication devices, applications and services.

Gartner, one of the leading information technology research and advisory companies, states in its Magic Quadrant for Unified Communications, 2010 that during the next several years, Unified Communications will become an accepted part of enterprise communication road maps and investments. As UC technologies and products are deployed, the challenge will shift from technology issues to organizational and change management.

The business case for Unified Communications Services includes their positioning and relatively short timeline to mainstream adoption according to Gartner’s Hype Cycle, and the value these services provide to customers.

Additional benefits to providers include the ease of sale, implementation and ongoing maintenance for these services, resulting in their positive impact to your top and bottom-line revenues.

Class Length: 25 min

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The Business Case for Unified Communications Services

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SPC International
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BP Guide - The Business Case for Unified Communications Services

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The Business Case for Unified Communications Services

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