Service Delivery Courses

COURSE: SVC001
Service Delivery 101

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This course is designed to provide you a thorough understanding of introductory service delivery concepts. It is comprised of multiple classes that include recorded video and/or audio training, along with forms, tools, collateral and other resources to help you complete skills-based activities and execute service delivery improvement tasks. By the end of the course, you should have a basic comprehension of these service delivery concepts. This understanding will help you improve your service delivery outcomes.

Required Classes

SVC0002
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Service Desk Best Practices

To load this Class you must first enroll in the Course.
N/A Complete
SVC0003
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Problem Management Best Practices

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N/A Complete
SVC0004
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Onsite Service Delivery Best Practices

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N/A Complete
SVC0005
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NOC Operations Best Practices

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N/A Complete

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