COURSE: SVC002
Service Delivery 201

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This course is designed to provide you a thorough understanding of intermediate service delivery concepts. It is comprised of multiple classes that include recorded video and/or audio training, along with forms, tools, collateral and other resources to help you complete skills-based activities and execute service delivery improvement tasks. By the end of the course, you should have a basic comprehension of these service delivery concepts. This understanding will help you improve your service delivery outcomes.

Required Classes

SVC0008
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Service Dispatch Best Practices

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N/A Complete
SVC0009
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Day to Day NOC and Service Desk Service Delivery Blueprint

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N/A Complete
SVC0010
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Running your NOC and Service Desk by the Numbers

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N/A Complete

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